FAQ's

1. What types of journals and paper products do you offer?

We offer a wide variety of journals and paper products, including blank journals, planner notebooks, and specialty paper products like stationery. Whether you're looking for something to jot down your thoughts or plan your day, we have something for everyone.

2. Are your products eco-friendly?

Yes, we are committed to sustainability. Many of our products are made with recycled materials and eco-friendly inks. We strive to minimize our environmental impact and support green initiatives.

3. Do you offer customization options for your journals?

Absolutely! We offer customization options such as monogramming. Just send us an email.

4. How can I place an order?

Placing an order is simple. Browse our online store, select your desired products, and add them to your cart. Once you're ready, proceed to checkout where you can enter your shipping and payment information. You'll receive a confirmation email once your order is placed.

5. What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express) and other secure payment options are available.

6. Can I track my order once it's shipped?

Yes, once your order is shipped, we will send you a tracking number via email. You can use this number to track your package through our shipping partner's website and stay updated on its delivery status.

7. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy, you can return unused and unopened products within 7 days of delivery for a full refund or exchange. Please refer to our return policy page for more details.

8. Do you offer international shipping?

Yes we do! Please note that depending on location, it can take 2-3 weeks for international delivery.

9. How can I contact customer service?

Our customer service team is here to help! You can reach us via info@journalqueens.com or through the contact form on our website. We aim to respond to all inquiries within 24 hours.

10. Are there any special promotions or discounts available?

We often have special promotions and discounts available. To stay updated, subscribe to our newsletter or follow us on social media for the latest deals and offers.

11. Can I purchase gift cards from your store?

Yes, we offer gift cards in various denominations, which can be purchased directly from our store. They make perfect gifts for journal enthusiasts and stationery lovers alike!